Rusty pelican key biscayne10/19/2023 ![]() ![]() Second course was the soup without spoons, by the time spoons showed up 10 minutes later soup was cold. First and third courses were tiny appetizers, not good taste or good presentation. FOOD: was advertised as 5 course meal extravaganza. Waiter seemed nice but food was brought by different busboys that disappeared as soon as the dropped the plates on our table. Asked to speak to a manager twice, staff could not find him/her. No one came to take drinks order for 20 minutes, no one offered to open champagne bottle. You would think all of the guests showed up unannounced on a slow Monday night, NOT purchased the tickets in advance for New Year’s Eve party. Moving people from one table to another, caring plates with food thru the patio several times, looking around “where the hell am I at?” before setting plates at a table. SERVICE: bunch of hectic looking waiters, hostesses and mangers running around, complete confusion and chaos. Finally we were seated at the outside table – what I asked for form the very beginning. Then was an attempt to give us an inside table in the middle of the room right by the entrance where we would be in a way of each waiter, refused that too. At first they tried to seat us at a shared table in ugly closed off banquet room which we refused. I booked patio table, since it was raining all day I called beforehand to ask it we would be accommodated in case of bad weather, was assured it would be great no matter the weather. Nobody knew where tickets were, which list to look up my name in and what table we were supposed to be seated at. Unbelievably disorganized staff including managers had no idea how to deal with guests. Big mistake! ARRIVAL: worst experience EVER. ![]() Yelp, you should really add zero stars for such sorry establishments as Rusty Pelican.
0 Comments
Leave a Reply.AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |